Troubleshooting

Solutions to common problems
3 articles

My data has stopped updating?

The most common cause of lack of data flow is due to reinstallation or changes to your Player ID - read more here.If this is not your issue and you have noticed in the app that your report scores have changed, but you have not been prompted in the ESI Reports Dashboard at https://esi-reports.mynexus...

My report hasn't arrived?

Reports take up to 24 hours from order to arrive in your account whilst we gather and process your data.You can check your order and reports history to see if a report is on its way, and can review the status bar at the top of your dashboard.If it has been more than 24 hours since you ordered please...

I want to delete my account

1. Go to https://esi-report.mynexus.app2. Enter your email and password and click Sign in3. At the bottom of the left-hand side bar click Manage Account next to your name4. Scroll to the Delete Account section and click the Delete Account button5. Enter your Password for security and click the Confi...