Account & Profile Management

Questions relating to the setting up and management of your myNexus Entity Account as well as your Personal Profile
5 articles

Manage Users on my Entity Account

Users are determined by your subscription level. Add a user When adding a user they are automatically added as an Associate level, if you need to change to Admin see below (see this article for information on understanding their access levels)1. Navigate to Settings in the main navigation2. Select the...

Change or reset my password

If you have forgotten your password 1. Go to https://mynexus.app/password/reset2. Enter your email address in the box and click Reset Password3a. If your email is in the database we'll send you a reset email. This may take around 5 minutes. 3b. If you haven't received within 30 minutes try again and ...

Change my contact preferences

Contact preferences are contained within your Personal Profile. At the moment, this does not relate directly to your Entity Account however this is a future feature we are keen to deploy. Amending my preferences 1. Navigate to Settings in the main navigation2. Select the Personal Profile icon and the ...

Export my data

There are three types of data export on the myNexus WebApp - Entity Account data, Personal Profile data and Marketing data. Entity Account Data Export (admin users only) 1. Navigate to Settings in the main navigation2. Select the Entity Account icon and the Settings sub-menu and click the Export/Delet...

How do I complete my profile 100%?

The way the myNexus profile completion currently works is that each section must have one item of data in it in order to be considered complete. 35% of the profile is completed during onboarding through your preferences. At the moment, we have left it so that the profile completion is always visible...