FAQ

Frequently Asked Questions! To ask us a question that isn't here, just raise a ticket.
9 articles

How do I raise a support ticket?

If you have tried the FAQ's and have been unable to find your answer, or if you have a technical problem, you can raise a support ticket and the team will respond directly to you as soon as possible.1. Whilst on the site, click the help link at the bottom left of your screen to open the help centre...

What's the difference between a Personal Profile and an Entity Account?

myNexus was built to accommodate many different combinations of people and accounts.We have three levels of management - Entity Account, Personal Profile, and Subscription Users Entity Accounts These are the Entrepreneur or Investreneur accounts that are our first level. Accounts can talk to each othe...

What are all the different Settings on myNexus?

Settings on myNexus are split between Entity Account level and Personal Profile Level Entity Account Level Account Profile Account Details Display name for the account Website URL Option to make profile private Account Social Media Social Media links for the Entity Account Pitch Showcase Upload...

Where can I find out what's new in software releases?

We publish all our software releases in our blog and news site called myNexus Intelligence.You'll find our blog at https://www.joinmynexus/intelligence

How do I view my own Entity Account Profile?

When you are matched on myNexus you can view their account profile, however you can also see how your profile looks to a smart-match when they click on your tile in Explore or Opportunities.To see your own Entity Account Profile you need to be an Admin User. View my profile 1. Navigate to Settings in ...

What is a Private Account?

Private Accounts will hide your most sensitive data based on your Entity Account type (i.e. Entrepreneur or Investreneur)This can be found in the Settings menu within the Profile area of the Entity Account What is hidden for Entrepreneurs? Pitch showcase video Pitch showcase pdf Investability Showcas...

Why can I only use 200 words to answer my Investability Showcase questions?

myNexus was designed to allow users to convey important information quickly that can easily be assessed for quality.It's for this reason that the Investability Showcase questions are limited to 200 words.User testing showed that profiles with questions where more than 200 words were entered in each ...

What is the user journey for myNexus? I don't get it!

Doing something new is always tricky, how do you unlearn everything you know?The below diagram gives a simple view of how the myNexus system works:

Can I link my data from the Entrepreneur Skills Index game?

Yes! We've built the join myNexus platform so you can populate your profile with all sorts of interesting information, and we're integrating new partnerships all the time.By sending your data from the Entrepreneur Skills Index game we can add this information directly to your profile, and provide yo...