FAQ

Frequently Asked Questions! To ask us a question that isn't here, just raise a ticket.
8 articles

How do I raise a support ticket?

 If you have tried the FAQ's and have been unable to find your answer, or if you have a technical problem, you can raise a support ticket and the team will respond directly to you as soon as possible.1. Whilst on the site, click the help link at t...

What's the difference between a Personal Profile and an Entity Account?

myNexus was built to accommodate many different combinations of people and accounts.We have three levels of management - Entity Account, Personal Profile, and Subscription UsersEntity AccountsThese are the Entrepreneur or Investreneur accounts tha...

What are all the different Settings on myNexus?

Settings on myNexus are split between Entity Account level and Personal Profile LevelEntity Account LevelAccount ProfileAccount DetailsDisplay name for the accountWebsite URLOption to make profile privateAccount Social MediaSocial Media links for ...

Where can I find out what's new in software releases?

We publish all our software releases in our blog and news site called myNexus Intelligence.You'll find our blog at https://www.joinmynexus/intelligence (https://www.joinmynexus/intelligence)

How do I view my own Entity Account Profile?

When you are matched on myNexus you can view their account profile, however you can also see how your profile looks to a smart-match when they click on your tile in Explore or Opportunities.To see your own Entity Account Profile you need to be an ...

What is a Private Account?

Private Accounts will hide your most sensitive data based on your Entity Account type (i.e. Entrepreneur or Investreneur)This can be found in the Settings menu within the Profile area of the Entity AccountWhat is hidden for Entrepreneurs?Pitch sho...

Why can I only use 200 words to answer my Investability Showcase questions?

myNexus was designed to allow users to convey important information quickly that can easily be assessed for quality.It's for this reason that the Investability Showcase questions are limited to 200 words.User testing showed that profiles with ques...

What is the user journey for myNexus? I don't get it!

Doing something new is always tricky, how do you unlearn everything you know?The below diagram gives a simple view of how the myNexus system works: